Page 10 - Pioneering Intelligent Banking
P. 10
Reforming Culture and Building
Robust Governance for Long-
Term Impact
Long-term AI development requires reformed culture and robust governance.
As per the State of AI survey, 52% of executives believe employees do not view AI as an enabler
of business growth and data-driven decision making, while 50% responded that they have
inadequate AI governance frameworks. Thus, for a long-term impact, it is imperative for banks to
reform culture and build an overarching, robust governance framework.
The true value of AI lies in complementing and augmenting human
capabilities, not replacing them.”
Banks may consider four actions to adapt and strengthen their AI governance framework:
• Improve internal governance structures and measures by allocating clear roles and
responsibilities to the coordinating body.
• Determine AI-decision making model by assessing risks to regulate the degree of human
involvement or oversight.
• Emphasize the logic of AI models (how algorithms make decisions), repeatability (consistent
performance), and traceability (decision documentation).
• Develop appropriate communication strategies to inspire trust and transparency.
A robust governance framework will help overcome the black-box
problem in AI.”
For more information about how Capgemini can help you achieve artificial
intelligence at scale, contact us at financialservices@capgemini.com
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