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Pioneering Intelligent Banking eBook
Reforming Culture and Building Cultural friction is faced by banks in adopting AI
Robust Governance for Long- of bank executives believe employees do not view AI as an enabler of business growth
and data-driven decision making
Term Impact of bank executive say they have inadequate AI governance frameworks
Long-term AI development requires reformed culture and robust governance.
say employees believe AI will replace their jobs
As per the State of AI survey, 52% of executives believe employees do not view AI as an enabler
of business growth and data-driven decision making, while 50% responded that they have
inadequate AI governance frameworks. Thus, for a long-term impact, it is imperative for banks of bank executives say their employees believe it is important to develop required AI skills
to reform culture and build an overarching, robust governance framework.
Source: Capgemini State of AI executive survey 2020; n=100
The true value of AI lies in complementing and augmenting human
capabilities, not replacing them.” A cohesive strategy should focus on building AI as the core of banking transformation
Banks may consider four actions to adapt and strengthen their AI governance framework:
• Improve internal governance structures and measures by allocating clear roles and
responsibilities to the coordinating body.
• Determine AI-decision making model by assessing risks to regulate the degree of human
involvement or oversight.
• Emphasize the logic of AI models (how algorithms make decisions), repeatability (consistent
performance), and traceability (decision documentation).
• Develop appropriate communication strategies to inspire trust and transparency.
A robust governance framework will help overcome the black-box
problem in AI.”
Source: Capgemini Financial Services analysis, 2020
For more information about how Capgemini can help you achieve artificial
intelligence at scale, contact us at financialservices@capgemini.com
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